Please allow up to 2-3 business days for processing. Shipping times typically take anywhere from 3-10 business days. Make sure you are shipping to a secure location. We are not responsible for stolen packages. You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
Return & Exchange Policy
HOLIDAY RETURN POLICY:
Starting November 1, during the holiday season, all returns/exchanges have up to 90 days from their original purchase date. Orders placed between November 1 and December 23 will be accepted.
Returns are FREE for all U.S. orders for store credit.
We offer a FREE shipping label for all returns/exchanges. All returns/exchanges must be done within 35 days from the original purchase date. Please allow 2-3 business days for us to process your return once it's delivered.
CONDITIONS: All merchandise must be unworn, unwashed, and in its original condition or it will be not be eligible for return/exchange. Bodysuits and swimwear must be returned with the original protective adhesive strip fully attached or it will not be eligible for return/exchange.
We want you to be satisfied with our products and we do our best to provide you with styles you'll love. With new arrivals posted to the site weekly, we're confident you will find something new to feel great in!
Please reach out to PinkThreadsBou@gmail.com with any questions regarding products, sizing, and styling and we'll be happy to assist you!
Any items purchased off the Final Sale tab are final sale and are non-returnable. If there is an extenuating circumstance we will do our best to handle the situation fairly and responsibly, i.e. item damaged upon arrival, incorrect item sent.
If you've received an item that is damaged or defective, please contact us within 72 hours of receiving the item and we will issue an exchange or replacement free of charge. If we are contacted outside of the 72 hour time frame or the item is tampered with, we unfortunately cannot issue a return or exchange.
Additional Return Details:
If you are making a return from two separate orders they have to be returned separately.
Shoe boxes need to be placed in a separate package, as they are considered part of the product's original condition. Shoe boxes returned damaged or taped will not be accepted.
We want our customers to be satisfied with our products. Any damages or defections to products must be reported within 3 days of receiving merchandise and we will do what we can to rectify the situation. Please contact PinkThreadsBou@gmail.com for assistance.
HOW DO I RETURN MY MERCHANDISE?
Please email us with you order number and name, we'll get with you as soon as possible.
For questions, feel free to email us at PinkThreadsBou@gmail.com